Great Steps for Quality
Some companies don’t have the time or the resources to write their own processes and procedures. Others either want to achieve ISO9001 certification or already have the standard but need help with internal audits and process improvement.
Stepping Stones for Business can provide a simple or comprehensive quality management systems manual, written around your business. We don’t believe in the principle of one-size fits all. That’s what makes us different.
If you don’t have the time to write your own processes and procedures, for a set fee, we will write them for you. We will take any procedures and check lists you have already and work them into a more formal system.
If your aim is to have a set of procedures to share with staff and improve service level and communication we will provide a logical set of procedures based on current practice. If your long-term goal is to achieve ISO9001 we will prepare the procedures so that, when you are ready, you can take the procedures to the next level without re-inventing the system.
Policies, Processes and Procedures
Working closely with you and your staff we will prepare your procedures based around your business, but in a format that satisfies the requirements of ISO9001. We will provide in-house training for your staff on the principles of ISO9001. We will provide you with one hard copy version of your procedures and an electronic copy for you to hold and maintain on your system.
We will carry out internal audits and ensure that when you are preparing for your external assessment, you and your staff are ready.
We will be with you on the day of the assessment to guide you through the process and help to answer any questions raised by the auditor and, if necessary, advice on any corrective actions raised.
On-going ISO9001 support
After the assessment you may choose to train someone in-house for the role of quality manager or continue to receive support from Stepping Stones for Business. We can provide on-going support with:
- maintenance of the Quality Management System
- internal audits
- Quality Management Review Meetings
- Continuous Improvement activities
- measurement and analysis
- changes to the standard
- changes in legislation that might impact on your business processes
- tender submissions
- in-house ISO9000 Awareness Training
- Internal Auditor Training – Distance learning
With Great Steps you pick and mix the services you need for your company. We work on short-term projects or long term contracts and prices will vary depending on the service you require.